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 GUESTS´ COMMENTS  
Knowing what you think about us is very important. Your presence at the hotels of Pontes Hotels and Resorts is the reason why we seek for excellence in every detail. That is why we wish to know about your stay. Please feel free to voice your opinion on our facilities, services and assistance. We hope to see you again soon.
   
Period of your Stay  
from to
   
Was this your first time at Atlante Plaza Hotel?
Yes No  
   
Name  
 
E-mail  
 
Telephone  
 
Reservation  
   
01. Your reservation was made:  
Directly at the Hotel  
Reservations Central  
Travel Agency  
Airline Company  
by my company  
others  
 
   
02. Was your reservation made efficiently?  
Yes No  
   
03. Were you made aware of the Pontes Hotels services for your option?
(ex: non-smoking apartment)  
Yes No  
 
   
Services  
01. Please choose the options below:
 
  Were our services rendered in na efficient and timely manner?
Excellent
Good
Regular
Poor
Not Used
 Recepcionists
Excellent
Good
Regular
Poor
Not Used
Messanger
Excellent
Good
Regular
Poor
Not Used
     
 Operator
Excellent
Good
Regular
Poor
Not Used
 Chambermaid
Excellent
Good
Regular
Poor
Not Used
 Laundry
Excellent
Good
Regular
Poor
Not Used
     
 Cashier
Excellent
Good
Regular
Poor
Not Used
 Pool / Sauna / Leisure
Excellent
Good
Regular
Poor
Not Used
 Instructors / Leisure Team
Excellent
Good
Regular
Poor
Not Used
     
  Apartment
Excellent
Good
Regular
Poor
Not Used
 Cleaning and tidyness
Excellent
Good
Regular
Poor
Not Used
 Comfort
Excellent
Good
Regular
Poor
Not Used
     
 Restaurant and Bar
Excellent
Good
Regular
Poor
Not Used
 Restaurant
Excellent
Good
Regular
Poor
Not Used
 Bar
Excellent
Good
Regular
Poor
Not Used
     
 Room Service
Excellent
Good
Regular
Poor
Not Used
 Breakfast
Excellent
Good
Regular
Poor
Not Used
 Beach / pool services
Excellent
Good
Regular
Poor
Not Used
     
 Employees´ Attitude
Excellent
Good
Regular
Poor
Not Used
 Curtesy
Excellent
Good
Regular
Poor
Not Used
 Efficiency
Excellent
Good
Regular
Poor
Not Used
   
 
02. Does the staff offer personalized services?  
Eg: addressing you by your name  
Yes No  
   
Do you have any comments or suggestions to help us make your next stay even more pleasant?

 
   
 
     


Rua Barão de Souza Leão, 451 - Boa Viagem - Recife - PE - Brasil - Tel: 55 81 3302-4444
Fax:55 81 3302-4488 / Reservations Central:55 81 3302 4446 /

Part of : M2B - BD - VB